Privacy Policy
Fanisi Travels & Consultancy (Mauritius) Ltd (“Fanisi”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, business partners, and employees. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit www.gofanisi.com or use our services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information:
- Full name
- Email address
- Telephone number
- Postal or physical address
- Nationality (where required for travel arrangements)
- Passport information (only where necessary for visa processing or travel bookings)
- Employment information (where relevant to HR consultancy services)
- Company information
- Travel preferences
- Payment information (processed securely through authorized payment providers)
- Any information you voluntarily provide when contacting us.
We may also automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and similar technologies
2. How We Use Your Information
Your personal information may be used to:
- Provide travel and tourism services
- Arrange flight bookings, hotel reservations, visas, and travel packages
- Deliver HR consultancy and workforce support services
- Respond to enquiries
- Process payments
- Improve our website and services
- Send confirmations and service updates
- Provide customer support
- Meet legal and regulatory obligations
- Prevent fraud and unauthorized activities
We only collect information that is necessary for legitimate business purposes.
3. Legal Basis for Processing
Where applicable, we process personal information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Our legitimate business interests, provided they do not override your rights and freedoms.
4. Cookies
Our website uses cookies to improve user experience and analyze website traffic.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyze visitor behaviour
- Enhance website security
You may disable cookies through your browser settings, although some website features may not function correctly.
5. Sharing Your Information
We do not sell your personal information.
We may share your information only where necessary with:
- Airlines
- Hotels
- Visa processing authorities
- Government agencies where legally required
- Payment service providers
- Technology and hosting providers
- Professional advisers
- Business partners involved in delivering requested services
All third parties are required to protect your information appropriately.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Although we strive to protect your information, no internet transmission can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
8. Your Rights
Subject to applicable laws, including the Mauritius Data Protection Act 2017, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Object to processing
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
Requests may be submitted using the contact details below.
9. International Data Transfers
As an international travel and consultancy company, we may transfer personal information outside Mauritius where necessary to provide our services, including bookings with international airlines, hotels, immigration authorities, and service providers.
Where such transfers occur, appropriate safeguards are implemented to protect your personal information.
10. Children’s Privacy
Our services are not directed to children under the age of 16.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
If you believe a child has provided personal information to us without appropriate consent, please contact us immediately.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites and encourage users to review their respective privacy policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business operations.
The updated version will be published on this page together with the revised effective date.
13. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Fanisi Travels & Consultancy (Mauritius) Ltd
Email: info@gofanisi.com
Website: www.gofanisi.com
Office Address: Shivala RoaD, Mon Gout, Pamplemousses, MAURITIUS.