Privacy Policy

01. Who We Are

Gofanisi is a luxury tours and travel business providing professional travel planning and related services, including holiday packages, golf tours, MICE services, destination weddings, excursions, airport meet and greet services, accommodation arrangements, travel support and other tailor-made travel experiences.

Our primary office is located in Nairobi, Kenya, with a liaison office in Pamplemousses, Mauritius.

02. Information We Collect

Depending on the services you request, we may collect the following categories of personal information:

• Full name and title
• Telephone and WhatsApp contact details
• Email address
• Residential, postal or billing address
• Nationality and country of residence
• Date of birth where necessary for travel arrangements
• Passport or other travel-document information where required for bookings, visas or travel processing
• Visa and immigration information where necessary
• Travel dates, destinations and itinerary preferences
• Accommodation and room preferences
• Flight and transportation information
• Special travel requirements or preferences
• Information relating to destination weddings, MICE events, golf tours, excursions and other travel arrangements
• Payment and transaction information processed through authorised payment providers
• Company or organisation information where you engage us for corporate travel or events
• Any information you voluntarily provide when communicating with us

Information Collected Automatically

When you use our website, certain technical information may also be collected automatically, including:

• IP address
• Browser and device type
• Operating system
• Pages visited and website interactions
• Approximate location information derived from technical data
• Referring website or source
• Cookies and similar technologies

03. How We Use Your Information

We may process your personal information for purposes that include:

• Responding to travel enquiries and requests for quotations
• Planning and arranging holidays and tailor-made journeys
• Making airline, hotel, accommodation and transportation bookings
• Arranging airport meet and greet and transfers
• Organising excursions and guided experiences
• Arranging golf tours and destination weddings
• Planning MICE events, conferences and corporate travel
• Providing travel support before, during and after your journey
• Assisting with visa or travel documentation where requested
• Processing payments and refunds
• Communicating booking confirmations and service updates
• Providing customer service and responding to enquiries
• Improving our website, products and customer experience
• Detecting and preventing fraud, misuse and security incidents
• Complying with legal, regulatory and contractual obligations
• Establishing, exercising or defending legal claims where necessary

04. Why We Are Allowed to Process Your Information

Where applicable, we process personal information on one or more lawful grounds, including:

• Your consent
• Taking steps at your request before entering into a contract
• Performing a contract or providing services you have requested
• Complying with a legal or regulatory obligation
• Protecting vital interests where applicable
• Pursuing legitimate business interests where permitted by law and where those interests do not override your privacy rights

Where we rely on consent, you may withdraw that consent, subject to any legal or contractual limitations and without affecting the lawfulness of processing that took place before withdrawal.

05. When We Share Your Information

We do not sell your personal information.

We may share relevant information with trusted third parties where necessary to provide the services you have requested, to comply with legal obligations, or to protect our legitimate interests.

These may include:

• Airlines and airline reservation systems
• Hotels, resorts and accommodation providers
• Tour operators and excursion providers
• Airport transfer and transportation providers
• Professional tour guides
• Visa, immigration and other relevant authorities
• Travel insurance providers
• Payment service providers
• Technology, hosting and communications providers
• Professional advisers and service providers
• Business partners involved in delivering your requested travel services
• Government or regulatory authorities where legally required

We seek to ensure that third parties receiving personal information have appropriate confidentiality and data protection obligations where required by applicable law.

06. International Data Transfers

Travel is inherently international. In arranging your journey, we may need to transfer or disclose relevant personal information to service providers located in Kenya, Mauritius or other countries in which you are travelling or where a service provider operates.

For example, information may need to be shared with an international airline, hotel, destination management company, visa service provider, tour operator or other travel partner.

We will only transfer information that is reasonably necessary for the relevant travel or business purpose.

07. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide functionality, improve website performance, understand how visitors use our website and enhance security.

Cookies may help us to:

• Remember preferences
• Understand website traffic and usage
• Improve website functionality
• Analyse website performance
• Maintain website security

You may control or disable cookies through your browser settings. Some website functions may not operate correctly if certain cookies are disabled.

08. Data Security

Gofanisi takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction or disclosure.

Depending on the nature of the information and processing, security measures may include:

• Access controls
• Restricted access to personal information
• Password and account security measures
• Secure hosting and communications technologies
• Organisational confidentiality requirements
• Regular review of security practices

However, no internet transmission, website or electronic storage system can be guaranteed to be completely secure.

09. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes and complying with legal or regulatory obligations.

The appropriate retention period may depend on:

• The nature of the information
• The purpose for which it was collected
• Whether an ongoing customer relationship exists
• Legal or regulatory record-keeping requirements
• Accounting and financial obligations
• Potential disputes or legal claims

When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

10. Your Privacy Rights

Subject to applicable law and any lawful limitations, you may have rights concerning your personal information.

To exercise a privacy right, please contact us using the details provided at the end of this Policy. We may need to verify your identity before processing certain requests.

11. Children's Privacy

Our website and services are not primarily directed at children. We do not knowingly collect personal information from children except where necessary for legitimate travel arrangements and where appropriate consent or authorisation has been obtained from a parent, guardian or other person legally authorised to provide it.

Where a child's information is required for travel, accommodation, visa, insurance or other legitimate travel purposes, we will seek to collect and use only the information reasonably necessary for that purpose.

12. Marketing Communications

Where permitted by applicable law, we may send you information about Gofanisi services, travel opportunities, special offers, destinations or other updates that may be relevant to you.

Where consent is required, we will seek that consent before sending relevant marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or contacting us directly.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment providers, social media platforms or other external services.

Those third parties may have their own privacy policies and terms. Gofanisi is not responsible for the privacy practices, content or security of third-party websites that we do not control.

We recommend reviewing the privacy policy of any external website before providing personal information.

14. Personal Data Breaches

If we become aware of a personal data breach, we will assess the incident and take appropriate steps in accordance with applicable law, including containment, investigation, documentation and notification to relevant authorities and/or affected individuals where required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When changes are made, we will update the "Last Updated" date shown at the beginning of this Policy. We encourage you to review this page periodically.